© 2019 REACH Employee Assistance, Inc. All Rights Reserved. 

REACH SATISFACTION SURVEY

We really value your feedback and are always looking for ways to improve our services. Please take a few minutes to take our survey as follows: 

1. Copy all survey questions

2. Paste questions in space below labeled PASTE SURVEY

3. Provide Y or N (Yes or No) answers.

4. Provide your e-mail and press SEND.

 

Thank you. As always, your information and email is secure and confidential.

 

Answer the following questions as Y or N (Yes or No) 

 

1.   When first contacting REACH was your request handled promptly by the Intake Counselor? ____

2.   Did the Intake counselor handle your request with care and concern? ____

3.   Did the Intake Counselor assist you with your request? ____

 

4.   If you were referred for "non-counseling" ie: legal, financial, elder care, -related assistance did the provider/business handle your request in a prompt professional manner? ____

 

5.   Did the non-counseling related referral provide you with necessary assistance for your requested concern? ____

 

6.   Would you be willing to be referred to this non-counseling referral in the future? ____

 

7.   If you were referred for counseling assistance did the counselor/therapist referred to handle your request and schedule your appointment promptly? ____

 

8.   Did the counselor/therapist referred to provide you with the support you requested? ____

 

9.  Would you be willing to be referred to this counselor/therapist in the future? ____

 

10. Was your overall experience with REACH satisfactory and would you contact REACH for future assistance? ____

**Is there anything else that you would like to tell us in response to any of the questions? 

**If REACH did not meet your satisfaction can our Clinical Director contact you to learn how we can improve? If so at what number or email shall we contact you?