Conflict is an inevitable part of life. Finding ways to establish healthy communication and set clear goals can help manage conflict and find solutions. Consider the following 9 steps.
-
Make conflict resolution the priority rather than winning or "being right." Trying to compromise, maintaining and strengthening the relationship, should always be your first priority.
-
Be respectful of the other person and their viewpoint while clearly stating your goals.
-
Becalm.Conflictusuallyengendersstrongemotionsandevenangerbut,insuchastate,you
are unlikely to be particularly rational or in the mood for compromise.
-
Avoid being accusatory and using “You” statements. Discuss the situation from your
perspective using “I” statements. And restate what the other person has said for clarity.
-
Listen for what is felt as well as said. When you clearly listen, you connect more deeply to
your own needs and emotions, and to those of other people.
-
Be willing to admit your own contributions to the problem as well as provide forgiveness if
necessary.
-
Stay focused on the present rather than looking to the past and assigning blame. Seek out
solutions you can do in the here-and-now to solve the problem.
-
Know when to let something go. If a conflict is going nowhere, you can choose to
disengage and move on. If you can’t come to an agreement, “agree to disagree.”
-
Seek support from your friends, family, and co-workers. Sometimes professional
mediation or counseling may be necessary to allow for objective feedback.
REACH counselors are available to provide further assistance and referrals for conflicted related concerns. To speak to a counselor contact REACH at 1-800-273-5273.