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Conflict Resolution

Conflict is an inevitable part of life. Finding ways to establish healthy communication and set clear goals can help manage conflict and find solutions. Consider the following 9 steps.

  1. Make conflict resolution the priority rather than winning or "being right." Trying to compromise, maintaining and strengthening the relationship, should always be your first priority.

  2. Be respectful of the other person and their viewpoint while clearly stating your goals.

  3. Becalm.Conflictusuallyengendersstrongemotionsandevenangerbut,insuchastate,you

    are unlikely to be particularly rational or in the mood for compromise.

  4. Avoid being accusatory and using “You” statements. Discuss the situation from your

    perspective using “I” statements. And restate what the other person has said for clarity.

  5. Listen for what is felt as well as said. When you clearly listen, you connect more deeply to

    your own needs and emotions, and to those of other people.

  6. Be willing to admit your own contributions to the problem as well as provide forgiveness if


  7. Stay focused on the present rather than looking to the past and assigning blame. Seek out

    solutions you can do in the here-and-now to solve the problem.

  8. Know when to let something go. If a conflict is going nowhere, you can choose to

    disengage and move on. If you can’t come to an agreement, “agree to disagree.”

  9. Seek support from your friends, family, and co-workers. Sometimes professional

    mediation or counseling may be necessary to allow for objective feedback.


REACH counselors are available to provide further assistance and referrals for conflicted related concerns. To speak to a counselor contact REACH at 1-800-273-5273.

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